ServiceMaster Metropolitan | News & Tips

Making Tough Decisions During Sewage Damage Cleanup in Clifton, NJ

January 14th, 2019 · No Comments

If you experience a sewage backup in your Clifton, NJ home, you need to act quickly. Contacting the professionals at ServiceMaster Metropolitan for sewage damage cleanup right away will allow us to effectively clean and restore your home to its pre-loss condition.

Sewage damage cleanup isn’t easy, and you should never attempt to perform it on your own. It involves using expertise to make a lot of tough decisions. Today, we’re going to look at some of the difficult decisions our experts make when performing this challenging task.

Sewage Damage Cleanup Challenges

Our experienced sewage damage cleanup technicians utilize their experience and technical knowledge to:


  • Determine which items can be salvaged and which must be discarded
  • Identify items that must be replaced after a sewer backup
  • Choose the right cleaners and disinfectants to properly restore your home


Making Important Decisions During Sewage Damage Cleanup


  1. What Can and Can’t be Salvaged


Sewage contains a variety of contaminants that can cause harm to those exposed. It can also soak into your belongings and make them unsalvageable. Our sewage damage cleanup technicians can determine what can and can’t be saved. You might be surprised by what we can salvage! To determine what is and isn’t salvageable, we examine:


  • How much sewage, if any, has been absorbed by an item
  • Whether or not the item can be cleaned using our high-grade cleaners and disinfectants


If we find an item has absorbed sewage and can’t be cleaned, it will have to be discarded. Common items that can’t be salvaged include paper products, pillows, and mattresses.


  1. What Needs to be Replaced


Some materials, such as wall board and drywall, easily absorb moisture and sewage. These porous materials will have to be removed and replaced to ensure all contaminants have been completely eliminated to prevent exposure and health problems later on.


  1. Which Cleaning Solutions are Most Effective


Not all disinfectants and cleaning solutions are appropriate for certain materials or contaminants. Our technicians are trained to identify different materials, the level of soiling, and choose the appropriate cleaning solutions. Improper use of cleaning solutions can cause serious damage to your belongings or release toxic gases if improperly mixed.


Our technicians rely heavily on their training and expertise to perform effective sewage damage cleanup. With our help, your home can recover after a sewage backup.


We understand sewage backups are unexpected. That’s why ServiceMaster Metropolitan is available 24/7/365 in Clifton, NJ, and all of northern New Jersey. For immediate assistance, contact us at (855) 560-7999!


→ No Comments Tags: Flood Damage · Flood Damage Cleanup · Flood Damage Restoration ·

How to Spot Fire Damage Cleanup Fraudsters in Wayne, NJ

January 2nd, 2019 · No Comments

If your Wayne, NJ home has been affected by a fire, it can be devastating. What do you do next? Contact the fire damage cleanup professionals at ServiceMaster Metropolitan to begin recovery and bring normalcy back to your home.


Unfortunately, there are fraudsters out there who prey upon people who are in desperate situations. How do you spot unscrupulous firms trying to scam you by taking advantage of the difficult situation you’re in? Keep reading to learn our top tips for spotting scammers.


Check for Complaints in Reviews


Shady businesses usually have a lot of complaints about their business practices. Check with your local Better Business Bureau to see if there are a number of consistent complaints. You can also check online review forums like Google and Yelp. While some negative reviews are common for any business, consistent issues should be evident and taken as a red flag.


Check Payment to Subcontractors


One shady tactic of scammer fire damage cleanup companies is not paying their subcontractors. If they fail to pay a subcontractor for services and/or supplies, the subcontractor can hold you accountable and put a lien on your home.


To avoid this shady tactic, request a sworn statement from the company stating they are responsible for all payments to all subcontractors. This is common practice, so a professional fire damage cleanup company will have this paperwork readily available. If the company resists or refuses, look elsewhere.


Avoid Paying Upfront


A big red flag is if a fire damage cleanup company requests payment upfront. This is not common practice and gives you no leverage should they do poor work or no work at all.


The final payment should be made after all the work is completed and approved by you and your insurance company.


Beware of Abnormally High Prices

Some companies may try to exploit the difficult situation you’re in and quote a much higher price than normal for their service. This type of strategy utilized by unscrupulous companies is known as price gouging.


To prevent this, get quotes from multiple companies so you can get an idea of the average cost for fire damage cleanup work.


Don’t Get Lured by Special Offers


Some companies try to lure business by offering special prices for their services. However, in return for a special price offer, they’ll ask you to provide your credit card number which can be exploited later on. Avoid these companies.


Other Things to Look For

  • Look for firms that agree to provide a price estimate in writing
  • Search for companies that are licensed and have worker’s compensation as well as general liability insurance
  • Find a fire damage cleanup firm with sufficient experience to tackle your specific fire damage scenario


The aftermath of a fire can be a confusing and overwhelming time. Know what to look for and don’t let fraudulent restoration companies take advantage of your situation.

 Find Fire Damage Cleanup Professionals You Can Count On

ServiceMaster Metropolitan is a licensed firm with trained, certified, and experienced technicians. We have the competency to perform fire damage cleanup work in the right manner in Wayne, NJ and all of northern New Jersey. When your home suffers fire damage, give us a call immediately at (855) 560-7999.

→ No Comments Tags: Fire Damage Restoration · Fire Damage Restoration Services · Fire Restoration ·

Comprehensive Storm Damage Cleanup that Restores Your Hamburg, NJ Home Quickly

December 27th, 2018 · No Comments

Storms can result in significant flooding, high winds, and debris, causing damage to Hamburg, NJ homes. If your home has been damaged by a storm, call the storm damage cleanup experts at ServiceMaster Metropolitan. We provide comprehensive storm damage cleanup services to restore your home quickly, so you can get things back to normal.


Today, we’ll explore a few of the important tasks our experts perform as part of storm damage cleanup to restore your home after a storm.


Oil and Gas Appliances


Our technicians will examine your appliances to determine if they were flooded up to their burner level. If so, we’ll switch off their valves.


If an appliance was hot when the flooding occurred, the appliances can crack, necessitating replacement. We can help you navigate your insurance claim, so you can get replacements.


If your appliances aren’t damaged, we’ll be able to clean and restore them to their previous condition.


Similarly, our technicians will determine if your oil pump also got wet. If so, we’ll clean and restore it to ensure it’s usable.




Our experts will clean furniture made out of solid wood. However, it won’t be possible to clean and restore wood veneer after it is warped by flooding.


During storm damage cleanup, if it’s found that mildew spots have started appearing on your furniture, we’ll utilize our training and specialized cleaning solutions to remove them, ensuring your furniture is clean and safe to use.


Unfortunately, flood waters may be contaminated by dangerous materials. Depending on the level of contamination, affected furniture may have to be thrown out if it has soaked up the contaminants.


Tips on Rebuilding Your Home After a Storm


When you start rebuilding your house after storm damage, consider using products that are capable of withstanding water damage, such as:


  • Concrete blocks as well as glazed bricks
  • Clay/ceramic/concrete tiles
  • Metal doors and window frames as well as galvanized nails


The storm damage cleanup professionals at ServiceMaster Metropolitan have the experience, tools, and training to fully restore your home after a storm. We’re available 24/7/365 in Hamburg, NJ and all of northern New Jersey, so just give us a call at (855) 560-7999 for immediate disaster restoration assistance!

→ No Comments Tags: Storm Damage Cleanup · Storm Damage Repair ·

How Storm Damage Cleanup Treats All Areas of Your Morristown, NJ Home

December 26th, 2018 · No Comments

Storms are often accompanied by heavy rainfalls which can cause considerable damage to homes in Morristown, NJ. If your home has been affected by a storm, it’s time to contact the storm damage cleanup professionals at ServiceMaster Metropolitan. Our technicians are experienced in a variety of disaster scenarios and can restore every affected area of your home, regardless of the type or severity of the damage.  

Unfortunately, not everything can be saved. Sometimes damage is severe enough to require replacement of certain items or materials. Today, we’re going to look at how our storm damage cleanup professionals determine what to discard and what we can save.


Linoleum & Vinyl Tiles

If water damage has caused tiles to curl up, we will have to replace them.

If the tiles have been installed over a wooden floor, we’ll have to remove the tiles to allow the wood to dry, otherwise mold and mildew can begin to form.



If your carpets have absorbed a significant amount of water, or if the water is dirty, we’ll have to remove them. We’ll also remove damaged wooden baseboards.



Storms can bring water contaminated by dirt, bacteria, and other foreign elements into your home. Removing these contaminates can be difficult, and if left untreated, they can lead to health problems and persistent, noxious odors. If plaster or drywall has been exposed to water, it will have to be removed and replaced.

For example, if a room is flooded and the damage extends up to two and a half feet, we’ll remove the damaged materials up to four feet from the floor. This is required because plaster and/or drywall can become saturated and soak the water up beyond the waterline.

However, if the flooding exceeds over two and a half feet, our team will have to remove the drywall and/or plaster up to a height of eight feet to ensure all the damaged material is safely and thoroughly eliminated.


Wall Insulation

Different types of insulation react to water differently. We’ll use our expertise to determine what type of insulation is in your home and whether or not it needs to be discarded.

For example, if our storm damage cleanup technicians find foam insulation, we know it can be successfully and thoroughly dried. If the insulation is fibrous, it will have to be removed.

One of our most valuable assets is our experience in storm damage cleanup. When you partner with ServiceMaster Metropolitan, you can trust your home will be expertly cared for, quickly. We understand storms can be unexpected, which is why we’re available 24/7/365! For immediate storm damage cleanup help in Morristown and all of northern New Jersey, contact us at (855) 560-7999!

→ No Comments Tags: Storm Damage Cleanup · Storm Damage Repair ·

Treating Damaged Carpets with Water Damage Mitigation in Hackettstown, NJ

December 18th, 2018 · No Comments

Heavy rainfalls often result in considerable flooding which can damage your home and belongings. Flood waters can also bring dangerous contaminants into your home, compounding the damage. If your home in Hackettstown, NJ has been damaged in a flood, it’s time to call the water damage mitigation professionals at ServiceMaster Metropolitan. We’ll ensure all traces of contaminated water are removed, your home is restored to its pre-loss condition, and take the required steps to prevent future mold growth.

Today, we’ll discuss how our technicians determine whether or not carpets damaged by flood waters are salvageable. Considerations we use include:

  • Expenditure on Restoration: Our water damage mitigation technicians will determine the cost of your carpets. If replacement is comparable to restoration, we’ll recommend discarding the damaged carpets. This is a quick, cost effective solution
  • Type of Water: The type of water which damaged your carpets influences our next steps. If the water is contaminated with sediments or dangerous materials, for your safety, we’ll recommend replacing the carpets. However, if the water was mostly clean, restoration is possible
  • Exposure Time: How long have your carpets been exposed to water damage? The longer the exposure, the less likely it is we’ll be able to restore them. However, if we’re called quickly, we have a greater chance of being able to restore your carpets
  • The Problem of Delamination: Another important detail our technicians examine is the density of the carpet pad. If the padding has been delaminated and primary/secondary backing is coming apart, our experts advise replacement instead of spending time restoring the carpets
  • Carpet’s Age: Newer carpets are easier to restore because they’re not as worn as older carpets

Treating carpets that have been damaged by flooding takes more than renting a carpet cleaning machine from the store. Our water damage mitigation technicians have the tools, training, and expertise to restore your carpets to their pre-loss condition quickly. Our work will also prevent mold from growing in your carpets later on.

If your home has been affected by water damage and you need professional help, give the experts at ServiceMaster Metropolitan a call at (855) 560-7999 for immediate assistance! Our team is readily available in Hackettstown, NJ and all of northern New Jersey to evaluate the situation and immediately start our thorough water damage restoration work.

→ No Comments Tags: Water Damage Cleanup · Water Damage Cleanup Services · Water Damage Restoration ·

How Fire Damage Cleanup Professionals Treat Wood in Hackensack, NJ Homes

December 10th, 2018 · No Comments

Fires leave behind destruction, smoke odor, soot residue, and more. You feel devastated, but help is available. The fire damage cleanup professionals at ServiceMaster Metropolitan are trained in a variety of fire damage scenarios so you can trust that your Hackensack, NJ home will be quickly restored to its pre-loss condition.


Today, we’re going to look at how our fire damage cleanup technicians restore the wood surfaces in your home that have been affected by fire.


Complexities of Fire Damage Cleanup


An electrical fire in a wood-built home creates a unique challenge for fire damage cleanup professionals. A few of the complexities we face include:

  • Removal of smoke odors while preserving the beautiful wood present in your home
  • If we find that other areas of the home were unaffected by the flames, we’ll only have to treat the smoke damage in those areas
  • If wood in the home gets too wet, it can result in mold growth and irregular staining. Additionally, if wood dries too fast, it can crack or split
  • We clean the smoke and dirt from all imperfections and cracks present in the wood
  • We’ll determine if smoke particles have seeped into the insulation and exterior walls. To do this, we’ll have to remove planks from each room to test for soot residues
  • Tests to check if smoke particles have traveled into wall cavities will be performed. For this, our experts remove the sheetrock in some areas to examine it


The Cleaning Procedure


If the fire damage is significant enough, our team performs soda blasting and replaces all HVAC, plumbing, and electrical systems.


Additionally, we use highly compressed air on different surfaces to dislodge smoke and dust particles. Our fire damage cleanup technicians also use air scrubbers to capture and remove smoke particles.


Next, our team uses water and specialized chemicals to clean the unfinished and seasoned wood. Our experts also create a catch basin to collect the residual chemicals and water to safely pump the waste from the home. This can result in elevated humidity in the home. To prevent this from warping the wood or causing other issues, we use air movers and dehumidifiers to reduce the humidity.


Once we’ve completed the fire damage cleanup, we apply wood encapsulation to protect wooden surfaces.


Saving the wood in your home after a fire requires the expertise of fire damage cleanup technicians. The experts at ServiceMaster Metropolitan have the training and tools to restore your home to its pre-loss condition, and we’re available 24/7/365. For quick assistance in Hackensack, NJ, and all of northern New Jersey, contact us immediately at (855) 560-7999!

→ No Comments Tags: Fire Damage Restoration · Fire Damage Restoration Services · Fire Restoration ·

Top 5 Myths About Mold & Mold Removal in Fairfield, NJ, Busted!

November 16th, 2018 · No Comments

When it comes to mold, there’s no shortage of misinformation. Whether or not you’ve had a mold problem in your Fairfield, NJ, home, it’s important to know the truth about mold and mold removal. Today, the mold removal experts at ServiceMaster Metropolitan are going to bust some of the most common mold myths!

  1. Your Home Can be Mold Free: While most of us think of mold as a destructive nuisance that ruins our food, it’s actually a natural part of the environment. Mold spores freely float through the air and aren’t usually an issue. The idea of removing every mold spore from your home would be nearly impossible and unnecessary.
  2. Mold isn’t Harmful: This may seem to contradict what we’ve just said, but like most things, when found in high quantities mold can be harmful and destructive. While mold spores float through the air all the time, when they take root and begin to grow into large, visible colonies, you have a problem. Mold can cause health issues and destroy the surfaces it grows on.
  3. You can Clean Mold with Bleach: While bleach does kill some types of mold, it doesn’t remove it. Bleach can also harm the surface your treating. When it comes to mold remediation, removal is also important. Just because the mold is dead doesn’t mean the allergens it produces are inactive. If you find mold in your home, it’s important to call the mold removal experts.
  4. Small Amounts of Mold are No Problem: Where there’s smoke there’s fire and if you find a small mold colony in your home, there’s probably more hiding where you can’t see. Mold can easily grow in your walls and ceilings, slowly destroying your home.
  5. You can Perform Mold Removal Yourself: Mold is resilient and will continue to come back if not properly treated. That’s why it’s important to call the mold removal professionals at ServiceMaster Metropolitan for all your mold removal needs. We’ll identify the areas where mold is growing and use our expertise and industrial grade equipment to remove the mold colonies and prevent them from returning.

Don’t waste time and energy trying to tackle mold in your Fairfield, NJ, home yourself. Trust the mold removal experts to get the job done right the first time. ServiceMaster Metropolitan has been helping home and businessowners of Fairfield and beyond recover from disaster for years and we can help you too. For immediate assistance, contact us at (855) 560-7999!

→ No Comments Tags: Mold Cleanup · Mold Damage Cleanup · Mold Remediation · Mold Removal ·

Removing Smoke Odors from Your Edgewater, NJ Home with Deodorizing Solutions

November 9th, 2018 · No Comments

A fire is a homeowner’s worst nightmare, and whatever the cause may be, it can devastate your Edgewater, NJ home at any time. Recovery is possible with the help of the fire damage restoration professionals at ServiceMaster Metropolitan. We can treat fire, smoke, and soot damage and rebuild the parts of your home which have been destroyed.

Today, we’re going to look at how our restoration technicians effectively remove smoke odors from your home using deodorizing solutions.


Removing Odors with Deodorizing Solutions

Smoke odors may not seem like a serious issue, but they can persist for years, even after a small fire. Our trained fire damage restoration technicians have access to industrial grade deodorizing solutions to safely and effectively remove smoke odors from your home. Deodorizing solutions which are too saturated can damage your furnishings. Using lighter and repetitive applications is much more effective.


Managing Air Currents

Proper distribution of deodorizing solutions can be impaired by air currents in the affected area. When air currents prevent even distribution, some areas won’t be treated, leaving pockets of persisting smoke odors.

To manage air currents, we close off air current paths such as vents, doors, and windows. This creates a static environment in which we can effectively use deodorizing sprays.


Choosing the Right Equipment

If smoke odors remain in any corner of your home, you’ll continue to smell them for years to come. That’s why we use cold fogging equipment. The deodorizing fog generated by this equipment can reach otherwise inaccessible areas, allowing us to completely eliminate any lingering smoke odors.


Removing Smoke Particles

Smoke is actually made up of tiny particles. They stack in layers, all of which need to be treated for effective smoke odor removal. To properly treat the lower layers, we need to expose the second layer of smoke particles after the first round of spraying. We use portable blowers to remove the top layer of smoke particles that’s generating odors.

These layers can also form on textiles. To help dislodge them, we agitate items such as drapes, upholstery, and pillows, then spray them a second time to effectively remove the smoke odors.


Cleaning Masonry Surfaces

Masonry surfaces such as brick, stone, marble, and granite require special attention for smoke odor removal. There isn’t a single solution for masonry solutions, rather, each type needs to be analyzed by our technicians to determine the most effective way to clean them and remove smoke odors.

We check things like whether or not the surface has been sealed and how porous the material is. This way we can choose the cleaning product which will have the best results.

For example, field stone contains minerals which react with chemicals in certain products, causing discoloration. Knowing this helps us prevent additional damage to your home.

Removing smoke odors from your home isn’t a DIY project. It takes access to industrial grade equipment and cleaning solutions along with training and expertise in how to use them. The smoke odor removal and fire damage restoration professionals at ServiceMaster Metropolitan are available to help you 24/7/365 so you can quickly recover your Edgewater, NJ home after a fire. Don’t wait. For immediate assistance, contact us at (855

→ No Comments Tags: Fire Damage Restoration · odor removal ·

Combining Technology & Experience for More Efficient Storm Damage Cleanup in Clifton, NJ

November 7th, 2018 · No Comments

Storms tearing through Clifton, NJ can do serious damage to your home. Whether it be from flying debris, heavy rains, or high winds, when your home is damaged by a storm, it’s time to call in the storm damage cleanup professionals at ServiceMaster Metropolitan. Our highly trained technicians are prepared for any storm damage scenario you may be facing and available 24/7/365 to help restore your home to its pre-loss condition quickly.


Today, we’re going to look into how our technicians utilize technology and their training to maximize efficiency when performing storm damage cleanup.


Increasing Storm Damage Cleanup Efficiency


We understand the importance of accuracy in increasing the efficiency of storm damage cleanup.


We also understand that an inaccurate scope of work creates estimate discrepancies which then negatively impacts the work.


To avoid these problems we utilize the latest technological solutions for creating a precise scope of work, but that’s only where our use of advanced technology begins.

Using Advanced Technology in Storm Damage Cleanup


Before beginning storm damage cleanup, we perform a thorough inspection to create an estimate and action plan to guide the work.


Digital tools assist our team in creating detailed inspections that help the cleanup process go smoothly. Our inspections include:


  • Roofs: Roofs are one of the most commonly affected parts of the home after a storm. We utilize tools such as Xactimate® and EagleView® to accurately capture details of the roof. This way we can identify any damage to the roof and include it in our action plan to ensure it’s treated
  • Elevation Measurements: Technological solutions, like Spike®, also help our technicians take proper elevation measurements. This means we can take measurements of otherwise inaccessible areas using highly accurate laser measurements
  • Floor Plan Data: Using tools like Bosch to capture floor plan data helps us measure the affected square footage and create an accurate estimate using our Xactimate tool


Experienced Estimators


Our advanced technology would be meaningless without our experienced estimators. They have an intimate knowledge of different types of damage, restoration work, and training in using the technology, so they can provide an accurate estimate. Our estimators will work with your claims adjuster to ensure they have everything they need to approve the work.


For example, if your home was flooded by heavy rains, we estimate the expenditure on the equipment and time needed to completely dry out the home.


In our estimate we include other aspects of the storm damage cleanup costs, including:

  • Replacing damaged insulation and drywall
  • Removing carpets and replacing them


Our combination of experience and advanced technology helps us perform storm damage cleanup effectively and efficiently. If your Clifton, NJ, home has suffered storm damage, contact ServiceMaster Metropolitan at (855) 560-7999 for immediate assistance. We’re available 24/7/365 so we can be on site quickly to give you the excellent care and service you deserve.

→ No Comments Tags: Storm Damage Cleanup · Storm Damage Repair ·

Mold Removal in Wayne, NJ That Keeps Mold from Returning

November 1st, 2018 · No Comments

Mold in your Wayne, NJ home is a serious problem that takes more than a splash of bleach to deal with. If you find mold infesting your home, it’s time to contact the mold removal professionals at ServiceMaster Metropolitan. Today, we’re going to take a look at how our technicians tackle mold removal correctly to ensure mold is removed and won’t come back.


Determining the Cause


Mold doesn’t occur for no reason, and if the cause isn’t addressed, it will return. Before beginning mold removal our experts identify the root cause of the problem, by asking:


  1. Why is there excess moisture in a certain area?
  2. Why isn’t the excess moisture being removed?
  3. Was there any water damage present before?
  4. What environmental factors are contributing to the mold growth?


We’ll also be on the lookout for common issues that can result in mold growth, including:


  • Moisture trapped between the vapor barrier and home’s outer layer
  • Improperly set supply air that’s causing moisture or negative pressure issues
  • Problems with the HVAC system


Once we identify the cause of the mold growth we can resolve it and prevent the mold from returning.


Thorough Mold Removal with You in Mind


Mold removal is only effective if the mold colonies are completely eradicated. To ensure the work is effective and as easy on you as possible, we create an action plan that outlines every part of the process. The action plan includes:


  1. Scheduling: We want to make sure we’re working with your schedule to ensure the mold removal can be completed as quickly as possible.
  2. Products: We let you know what chemicals we’re using in case any residents have allergies and so you’re aware. All of our cleaners and disinfectants adhere to EPA standards to have a lower environmental impact.
  3. After Care: We’ll provide you with any information we feel is important to help you prevent mold growth from reoccurring. For example, if the cause was an undetected leak, we’ll give you tips on detecting or preventing leaks in the future.


The mold removal professionals at ServiceMaster Metropolitan are here to help you not only remove mold from your home but also prevent it from coming back. For immediate assistance, please contact us at (855) 560-7999.

→ No Comments Tags: Mold Cleanup · Mold Damage Cleanup · Mold Remediation · Mold Removal ·